A representative of Advanced Research Group, Inc. will confer with you to determine your particular needs and discuss how best to meet your objectives. Whether you need a one-time service or require assistance on an ongoing basis, a representative will be assigned to you to act as your single point of contact for all future communication. Also, a secure account will be established for you in our online case management system.

To request service, you will have the option to contact your representative or simply enter your case information in the online system. You will get immediate confirmation of your service request and, if necessary, your representative will contact you with any questions or needed additional information.

The status of your case will be continually updated for you to view by logging in to your account or, if you prefer, case updates will be emailed to you as they occur. Photos, documents, and video/audio recordings will be available to you online, eliminating the wait for hard copies.

At the conclusion of your case, the final report, any evidence or media obtained, as well as invoices can be downloaded from our online case management system.

Throughout the entire process your personal representative will be available to you via phone or email.